Company Overview:

Vertex Service Partners is focused on acquiring and growing residential home improvement services companies in the United States, emphasizing residential roofing and other exterior services. Backed by Alpine Investors, a top-decile private equity fund, Vertex aims to grow into a multi-billion-dollar company within the next five years by focusing on employee and customer experience.

Mission of the Role:

The Director of IT will manage IT functions reporting directly to the VP of Technology. This role is critical in executing the IT strategy, ensuring robust and scalable IT systems, assisting partners with IT projects and support requests, and enabling the company's ambitious growth plans.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the IT strategy and roadmap in alignment with the company's growth objectives.
• Lead IT functions, ensuring alignment with business goals and operational efficiency.
• Collaborate with VP of Technology, the executive team, and other stakeholders to drive technology initiatives and support business growth.
• Establish metrics to measure team performance and drive accountability.

IT Infrastructure and Operations:

• Oversee the implementation and maintenance of IT infrastructure, ensuring reliability, security, and scalability.
• Manage IT service delivery, including systems applications, support services, and 24/7 support through Managed Service Providers.
• Ensure compliance with cybersecurity best practices and regulatory requirements.

System Implementation and Integration:

• Manage IT integration for new acquisitions and build an IT M&A playbook.
• Ensure smooth transitions and seamless integration of IT systems for new acquisitions.
• Support CRM and ERP implementations via tight coordination with the IT playbook.

Project Management and Change Management:

• Manage IT projects, ensuring timely delivery, budget adherence, and alignment with business objectives.
• Develop and implement change management processes to support system implementations and organizational transformations.
• Engage with cross-functional teams to drive successful project outcomes.

Experience and Qualifications:

Required:

• Relevant Bachelor's degree or equivalent experience
• 5+ years of IT leadership experience, leading two or more IT functions; preferably in businesses of varying scale.
• 7+ years of overall IT experience.
• Proven experience with the configuration and implementation of enterprise systems (Microsoft 365, EntraID, Google Workspace, etc)
• Strong project management skills with a track record of delivering high-quality solutions on time and within budget.
• Experience incorporating business and security requirements into all initiatives.

Preferred:

• Master’s degree in IT, Computer Science, or related specialization.
• Advanced certifications in relevant domains (M365, CISSP, CISM, etc).
• Demonstrated experience supporting a remote, multi-business workforce with front-line workers.
• Experience integrating acquisitions in both application and infrastructure domains.

Personal Characteristics:

• Service-Oriented: Builds strong relationships with peers and stakeholders across the organization.
• Flexible & Adaptable: Develops strategies to meet the evolving needs of a high-growth company.
• Excellent Communicator: Aligns the organization around a vision and supports operations through clear written and oral communication.
• Resourceful: Achieves results creatively with limited resources.
• Critical Thinker & Learner: Quickly picks up new concepts and questions the status quo.
• Integrity: Maintains high ethical standards.
• Highly Motivated: Works independently with high energy and ownership of work product.
• Self-Aware: Open to feedback, team player, and respectful of others.

This role allows one to:

• Take on a leadership role in a rapidly growing company.
• Introduce innovative technology solutions that significantly impact the company and industry.
• Work with a collaborative, entrepreneurial, and results-oriented senior leadership team.
• Build a relationship with a dynamic and engaged private equity firm.
• Support growth and M&A activity.