As Customer Success Manager at ESGI, you will build strong relationships with existing clients to ensure activation, enhanced product usage, and work with sales when identifying opportunities for upselling. You will provide hands-on support to our largest customers, in collaboration with customer service, to drive the renewal and expansion of existing accounts. Your contributions will drive customer satisfaction and retention of school-wide and district usage of ESGI.

In this role you will get to:

• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.
• Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.
• Maintain high levels of customer satisfaction and retention through proactive support and collaboration.
• Advocate for customer needs and feedback on product improvements.
• Collaborate with ESGI’s marketing, product, and training teams to identify and address new customer needs or onboarding improvements.
• Collaborate with Customer Support to review and enhance processes and communication to drive growth.

Disclaimer
The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.