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Customer Success Manager

Riverside Insights

Riverside Insights

Chicago, IL, USA
Posted on Friday, June 21, 2024

As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries.

In this role you will get to:

  • Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
  • Conduct regular check-ins (QBRs) and communication touchpoints
  • Drive upsell opportunities with some of the business’ largest clinical and healthcare accounts
  • Identify and work with Sales team on expansion and cross-sell opportunities
  • Convert active customers to new SaaS subscription model
  • Advocate on behalf of our customer needs to the Product team

The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.