RCM Patient Accounts Representative
Multi-site Dermatology Group Seeks Patient Accounts Representative Portsmouth, NH
Optima Dermatology is recruiting a Patient Accounts Representative to join our Practice Support Center, based in Portsmouth, NH. Remote and hybrid opportunities available.
Reporting directly to the Billing Supervisor, the Patient Account Specialist is responsible for ensuring collection of assigned patient accounts with the goal of providing patient-focused customer service and achieving the departmental goal of ensuring maximum revenue and cash flow.
Work requires the knowledge of Excel, third party billing software, and ability to resolve complex problem accounts individually with limited supervision.
- Perform timely and detailed follow-up and outreach as needed to patients to obtain accurate billing information
- Review clearinghouse rejection reports and correct errors such as policy numbers or incorrect insurance information
- Respond to inquiries regarding billing and account related matters
- Ability to explain statement balances clearly to patients
- Ability to identify and resolve credit balances
- Work collaboratively with staff
- Assist in the development of department policies and procedures
- Provides support and coverage as needed
- High school diploma or equivalent
- Proficiency in Microsoft Office programs
- Experience in a medical/healthcare environment, such as a hospital, physician office or ambulatory clinic
- Strong analytical, critical thinking, and effective communication skills
- Excellent customer service skills
- Working knowledge of CPT and ICD-10-CM coding
- Ability to work independently in fast-paced environment
About Optima Dermatology
At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.