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Medical Assistant / Receptionist - Salem

Optima Dermatology

Optima Dermatology

Windham, NH, USA
Posted on Wednesday, July 26, 2023

Multi-site Dermatology Group Seeks Medical Assistant / Medical Receptionist

Optima Dermatology is recruiting for a dual Medical Assistant and Medical Receptionist position. We are growing again and looking for a certified/licensed Medical Assistant who can also assist with Medical Receptionist duties.

Medical Assistant Responsibilities:

The following is an overview of the essential job functions and responsibilities, this may not be an all-encompassing list:

  • Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.
  • Escorts patient to exam room and checks vital signs as needed. Interviews patient to assess needs. Records reason for visit, current medications and takes temperature if necessary. Instructs patient how to prepare for physician's examination. Completes routine forms as appropriate.
  • Assists physicians and other providers with patient procedures such as suture removal, wart and mole removal, minor surgeries, etc.
  • Prepares specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary. Submits lab results to physician before contacting patient and filing patient's chart
  • Schedules on-site and off‑site diagnostic tests and procedures by providing the patient with appropriate preparation instructions and making the appointment by phoning the patient or testing site. Records procedures ordered and tracks results.
  • Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc.
  • Contacts Hospital and outside sources regarding lab results, x‑ray results and ER reports; phones pharmacies to authorize prescriptions; contacts nursing homes regarding patient orders; contacts patients to relay test result information; and returns patients phone calls with the physician's recommendations for their care.
  • Pre‑certifies medications and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records pre‑certification number in chart. Records and tracks all referrals.
  • Takes manual inventory of drugs. Checks expiration dates and orders replenishments as needed. Orders supplies for back office as needed.
  • Disinfects exam rooms and lab and straightens reception area daily.
  • Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians.
  • Communicates with the physician and office manager on any and all issues that are vital to the improvement and continued success of the practice.

Medical Receptionist Responsibilities:

  • Performs general administrative duties, which include answering telephone, keyboarding, filing, scanning, copying, and maintaining records, faxing, checking EMR fax inbox several times daily.
  • Schedules appointments and procedures.
  • Validates patients’ insurance coverage.
  • Responsible for making pre-op calls to surgery patients and checking authorizations and pre-certifications for the next day.
  • Makes confirmation calls regarding upcoming patient appointments and helps maintain a full patient schedule.
  • Greets patients and families upon arrival to the Center.
  • Maintains petty cash in conjunction with the Benefit’s Department.
  • Collects all co-pays and deductibles, and co-insurance as needed.
  • Performs charge entry functions in conjunction with the Benefit’s Department.
  • Completes all close of day activities.
  • Collects mail and gives to supervisor for opening and organization.
  • Maintains work area and lobby in neat and orderly manner.
  • Secures signature and/or documentation of authorization for invoice payment if needed.
  • Responds to requests for medical record information from patients, physician offices, and other outside sources.
  • Maintains patient database.
  • Performs transcription and data entry as needed.
  • Responsible for maintaining stock for front office and coffee room.
  • Maintains confidentiality of all patient information.


  • Demonstrated ability in taking patient vitals, injection/immunization procedures, charting and documentation, exam room preparation, infectious waste handling, sterile techniques and routine lab procedures and collection
  • Oral communication skills needed to develop patient rapport, discuss orders with patients, patient's family, and pharmacies
  • Written communication skills necessary for charting and documentation.
  • Demonstrated ability in handling patient confidentiality.
  • Ability to work with peers in a team situation
  • Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served.
  • Licensed medical assistant or further nursing degree.
  • Minimum of one year of previous experience in dermatology medical office, preferred
  • Experience utilizing Modernizing Medicine / EMA Electronic Medical Record (EMR) highly preferred.
  • Must be familiar with standard concepts, practices, and procedures within the secretarial field. Must have the ability to perform data input, computer operations, verbal and written communications, math, medical terminology and demonstrate creativity.
  • Requires a high school diploma or its equivalent.
  • Prefers 1 to 3 years of secretarial or general clerical experience.
  • Previous skills in healthcare are desirable.
  • Computer skills a must.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.