About KCareKCare is a mission-driven software provider for social service agencies. We aim to simplify themanagement of the complex processes for child welfare and behavioral health through our powerful,industry-leading case management, EHR, and analytics solutions. Our software helps agencies andclinicians work more efficiently and effectively, empowering them to focus where they are needed most.For over 25 years, we’ve helped our customers accelerate care for vulnerable populations through oursolutions, which now include extendedReach, Exym, and Stabilify. Learn more at www.k-care.com. Job DescriptionThe Business Systems Analyst (BSA) will join the Stabilify Development Team working with clientsto analyze and document business processes for the software solution to be developed, todetermine and document what functional requirements and high-level features will best suit theclients’ needs, to elaborate on the details of the software development project and requirements tomanage the project more accurately, and to support the solution’s implementation. The BusinessSystems Analyst will ensure our clients’ business needs are met and are consistent with the overallvision of the project. The BSA must be an excellent facilitator and communicator (both technical andnon-technical), enjoy problem-solving, and be comfortable engaging in dialogue about business andtechnical standards and decisions, as well as being able to multi-task in a demanding environment. Responsibilities

• Act as the key contact point for project specific development requirements
• Analyze, define, document, and translate high level requirements into detailed functional specifications and comprehensive business requirements for Dynamics 365 solutions and development team
• Investigate and analyze the client’s business processes and pain points and assist in defining and designing technical solutions to its business problems
• Create and execute test cases and develop user stories to ensure project deliverables are met
• Perform end to end Data validation and utilize APIs to query solution data sets and reports
• Develop and refine business process maps to ensure development of the appropriate software solution and limit any unnecessary “rework”
• Work with end users to develop test procedures to conduct thorough validation and testing of solution
• Assist with project management from development through validation and delivery

Experience

• B.S. in Business Administration/Management or related field, or equivalent experience
• Proficient knowledge of business and technical standards
• Two (2+) or more years of experience as a business or technical analyst on teams building client- facing software
• Two (2+) or more years of experience preparing documentation to support results of analysis, including detailed Requirements, Process Flows, etc.
• One (1+) or more years of hands-on writing, modifying, and executing SQL queries
• Three (3+) or more years practical experience performing data analysis on large datasets
• Proficiency in using SQL to discover, aggregate and extract data is a MUST
• Ability to partner and collaborate across clients and teams in multiple time zones
• Fluent in switching hats between technical and business when communicating with clients and IT Teams
• Experienced in designing, building, and providing full support of end-to-end enterprise solutions
• Experience with the Microsoft Power Platform – Power Apps, Power Automate, Power BI, and Dynamics 365
• Human Services background is a plus

Personal Characteristics

• Exceptional group facilitation and presentation abilities
• Methodologies/techniques
• Ability to provide creative solutions to business and system problems
• Experience in a client-facing role; liaising with clients and leading requirements gathering and JAD sessions
• Adept at leveraging new approaches to solutions for system design and functionality
• Excellent analytical skills
• Outstanding attention to detail and sharp focus on achieving results
• Exceptional written and verbal communication skills with fluency in English
• Ability to learn and adapt to changing technology in a fast-paced environment with limited
• supervision

Other Information

• Location: Remote (option to work from Austin HQ)
• Benefits: 4-day work week, 401k matching, medical, dental and vision healthcare coverage, competitive PTO,15 paid holidays and your birthday off, Volunteer Time Off, 12 weeks of paid parental leave

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