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Implementation Lead - Service Titan

Apex Service Partners

Apex Service Partners

Dallas, TX, USA
Posted on Wednesday, May 8, 2024

Implementation Lead - Service Titan

Location US-TX-Dallas
ID 2024-7432
Category
Administration
Position Type
Full-Time
Remote
No
Min Pay Range
USD $0.00/Yr.

Overview

Founded in 2019, Apex Service Partners, LLC is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to support 150+ locations with 10,000+ team members and $2 billion+ in annual revenue.

We are looking for a Service Titan Implementation Lead to support M&A related projects. This person will help support our growing network by integrating new and existing partner Service Titan instances according to our Best Practices playbook. A successful Implementation Lead will look for continuous opportunities for improvement and understand the operational impacts and dynamics to be managed in this critical space. The individual will also be skilled at collaborating with the vendor, partnering from a training and systems architecture perspective.

If you like a high energy work environment with a rapidly growing company, working with likeminded individuals that want to ‘win’, this could be a great fit for you. This person reports to our Service Titan Project Manager and works with our field operational executives.

Why is this role different? You’ll get to work directly with operations and leadership to set them up for success and growth. Your efforts and ability will truly make a difference in their success. Our industry has massive upside; Apex even given our growth has single digit market share and is already the industry leader. It boils down to incredible personal and professional opportunity, for the right hands-on leader who can handle more, quickly.

Responsibilities:

  • Lead various M&A-related ST projects for our Partner organizations, including migrations to ST from other home services software platforms, integration of acquisitions already on ST into the Apex environment, and merges / separations of existing ST tenants
  • Deliver value-added Project Management leadership for ST projects, managing project plans and milestone achievement as a trusted advisor to our Partners in terms of business process understanding and solution development when needed
  • Manage escalations with internal ST Project Manager/Solution Architects for complex issues and collaborate for solutions
  • Ensures ST configuration in alignment with Apex model tenant best practices
  • Identifies, tracks, escalates, and recommends solutions regarding risks / issues and resource constraints in order to drive accountability of both Partner resources and external vendor partners
  • Collaborates with vendors and Partner resources to develop and facilitate the execution of detailed user acceptance test plans, and monitor system testing tracking results
  • Works with vendors to develop and facilitates the execution of detailed user acceptance test plans with Partner team members
  • Facilitates various governance meetings including regular project team status meetings
  • Ensures the accuracy and timeliness of data migration activities as needed based on the specific project need (working with accounting resources specifically for setting A/R)
  • Develops and supports hypercare support programs to provide elevated response capabilities for the period immediately following go-live events at Partners

Qualifications:

  • Proven track record of user excellence in Service Titan with a demonstrated understanding of operational impact
  • Minimum of 1 year experience in executing strategic project plans (or cross departmental initiatives impacting critical operational KPIs) on time and within scope, ideally exceeding expectations of client/users
  • Highly detail-oriented
  • Capable of building strong relationships with Partner teams at all levels, and influencing adoption of Best Practices
  • Experience in technology configuration, risk management and process documentation, preferred
  • Strong communication and collaboration skills with internal and external stakeholders.

Job Specifics:

  • Location: Dallas, TX or Tampa, FL
  • Schedule: Hybrid, 3 days in office/2 days hybrid weekly
  • Travel: 25% - 75% to Partner locations as needed / seasonally, and for quarterly business review meetings
  • Compensation: based on experience, salary + bonus potential annually

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