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CRM & Data Quality Manager

AirDNA

AirDNA

Data Science, Quality Assurance
Barcelona, Spain
Posted on Friday, April 5, 2024
AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.
Our self-serve AirDNA platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.
We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.
We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.
We’re firm believers that data isn’t the destination; it’s the starting point. The launchpad. The bedrock for any future-forward business.
The AirDNA Team
At AirDNA, we’re a team of data enthusiasts on a mission to empower our customers to smartly grow their businesses. We’re currently on the hunt for a team player who can take an agile approach to help us build sophisticated and scalable acquisition strategies. In short: Life is never boring here. And we genuinely live and breathe our company values: Happy, Hungry and Honest. People who are ready to exemplify these values are especially encouraged to apply. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that check off all the boxes.
The Role:
AirDNA is seeking a CRM & Data Quality Manager to join our growing team. This position will play a key role in ensuring operational excellence through the use of our CRM delivering continuous improvements, and streamlining processes. The successful candidate will focus on ensuring compliance with excellent data quality standards in our CRM by implementing data governance policies and training CRM users. They will have an analytical and enablement mindset, able to maintain and prioritize projects and tasks.

Here's what you'll get to do:

  • Ensure data accuracy excellence is achieved in order to make informed decisions to enhance sales strategy.
  • Conduct regular data quality assessments and audits to identify issues, inconsistencies, and redundancies, and take corrective actions as needed.
  • Implement data governance practices to define roles, responsibilities, and processes for managing data throughout its lifecycle.
  • Oversee implementation and integration of third-party software solutions.
  • Serve as a subject matter expert on Salesforce, staying updated on platform updates, new features, and industry trends.
  • Create a culture of continuous learning and improvement within the sales team, encouraging adoption and utilization of the CRM across departments.
  • Run training sessions to ensure any new process is properly communicated and adopted.
  • Offer support and coaching to team members, empowering them to reach their full potential and contribute to the team’s success.

Here's what you'll need to be successful:

  • 3+ years of Sales Operations, CX Operations and/or Revenue Operations experience
  • Ability to prioritize effectively in order to meet deadlines
  • Ability to work cross-functionally and manage different stakeholders, including Sales, CX, etc.
  • Proficient project management skills
  • CRM experience (Salesforce)
  • Ability to optimize and audit the current processes within a CRM and advanced understanding of software
  • Expert understanding of integration tools within a CRM (Salesforce)
  • Expert knowledge of Excel (including Pivot Tables, formulas)
  • Expert knowledge of the integrations between different software tools

Here's what you'll get in return:

  • Indefinite contract
  • Base Annual Salary 40,000 - 50,000 euros
  • Eligible for a 5% annual bonus
  • 62 days per year to work from anywhere!
  • 36 holidays per year
  • Four remote fixed weeks
  • Continuing education stipend
  • 136 EUR to spend with Cobee card available monthly for public transport, daycare, restaurants and health insurance
  • Health insurance with Sanitas (Vision + Dental included)
  • Individual growth plan to progress in the role
  • Standard working hours from 11 am to 7 pm
  • A fun and sunny office with big terraces
  • Talented international team and a vibrant work environment
  • Bottom-up management: we listen to your ideas and implement them
  • Team building events
  • Dog friendly office!

Hiring Process:

  • First stage: Interview with the People Team (Online-30min)
  • Second stage: Meeting with Peers (30min)
  • Third stage: Meeting with the Hiring Manager + Take-home exercise (1hour)
  • Fourth stage: Meeting with the SVP of Sales (1hour)
  • Post acceptance reference check after signing the Offer Letter
  • Ideal start date: Q2
The AirDNA Team
We're a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We're risk takers. We care about each other and lend helping hands all day, every day.
At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email compliance@airdna.co. Please allow for 24 hours to process your request.
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.